Guides for garages
Pricing, invoicing, law and staff — the commercial side of your garage, explained concretely.
From the paper slip to the digital job card: what really changes
It is not the paper slip that costs time, it is the copying out. Which transfers arise in a garage, which really disa...
Staff planning in the garage: capacity instead of headcount
A rota rarely trips over the law and almost always over the calculation before it — the one showing how many producti...
Stock: what belongs on the shelf and what does not
Every part on the shelf is tied-up money. What is worth stocking, how the two-bin system works without software, and...
Customer retention in the garage: what brings the customer back
The repeat purchase is in the diary, not in the customer's mood. What belongs on the customer record, what tire stora...
The final check: the last five minutes on a job
Rework costs the hour twice. Which points belong on every final check, how it runs in a one-person garage, and why th...
Training in your own business: what you arrange beforehand
Suitability of the business, suitability of the supervisor, probation, the record of hours and the allowance — what h...
Booking a vehicle in: the ten minutes that decide the job
Booking in decides whether the job holds up later. What belongs on the form, what you record on the vehicle, and how...
Complaints in the garage: from irritation to remedy
Not every complaint is a defect. Where the remedy starts, why the second attempt belongs to your business, and what a...
Keeping staff: the levers in a garage
A time bank with a worked-out agreement, an allowance for a technician's own tools and a training plan on paper work...
Parts procurement: why vehicles wait on the lift
Standing time is created on the phone, not at the supplier. Which details you need when the appointment is made, and...
Reviews for the garage: asking without exposing yourself
Bought and invented stars are banned everywhere. What is allowed when you ask for a review, when a removal stands a c...
High-voltage qualification: what level your business needs
Three levels separate a tire change on an EV from work on the high-voltage system. Which level you really need and wh...